Tidelock

Help

We can't see, reset or recover your vault. There's no account and no server, so every answer below is something you can do yourself on your iPhone.

I forgot my PIN

  1. On the lock screen, tap Forgot PIN?
  2. Type the 12 words from your recovery sheet.
  3. Choose a new PIN. Your files are all still there.

On a new iPhone you can also use the recovery-key copy in iCloud Keychain, if you turned it on.

I lost my recovery key

While you can still open the vault: Settings › Recovery key › Create a new recovery key, and save the new sheet. If you can't open the vault and have no recovery key, the vault can't be opened by anyone, including us.

I'm getting a new iPhone

  1. Old iPhone: Settings › Move to new iPhone.
  2. New iPhone: install Tidelock and tap Coming from another iPhone?
  3. AirDrop the copy, then scan the code on the old iPhone.

My iPhone was lost or broken

Install Tidelock on the new iPhone, create a vault, then Settings › Backup & Restore › Restore from backup and open your latest backup with your recovery key.

More questions

Where are my files stored?

Only on your iPhone, encrypted. Backups go only where you put them.

What happens if I stop paying?

Everything stays viewable and exportable. Backups, restore and Move to new iPhone are always free. You just can't add beyond the free limit of 50 items.

Does the decoy PIN hide my real vault?

Entering the decoy PIN opens a separate vault with its own items. Nothing in it shows or points to your real vault.

Why do shared photos lose their location?

“Remove location when sharing” is on by default to protect you. Turn it off in Settings › Privacy.

Contact

support@tidelockapp.com

Never send your recovery key, PIN or vault files to anyone, including us.

See also our privacy policy.